Course Description Seeks to improve communication skills in various management situations such as interviewing, oral presentation, group leadership and decision making. Emphasis will be placed on both oral and written professional communications. Students are encouraged to develop individual evaluative criteria with the aid of the instructor and fellow students. Course Learning Outcomes After successfully completing this course, students can expect to be able to: 1. Identify and practice ethics in all aspects of communication. 2. Analyze and describe the critical role communication plays in being an effective manager and worker. 3. Assess their own personal communication strengths and weaknesses and adjust their style to suit different audiences. 4. Apply skills and techniques for more effective interpersonal communications in the target areas of multicultural and international business situations, conflict management and interpersonal dynamics, group meetings, team leadership, decision-making, problem-solving, interviewing and delivering informative and persuasive presentations. Please respond to both questions: 1. Reflecting on what you have learned, how would you now define what makes a communication between two or more persons successful (or most effective)? 2. What do you deem the most important concept and/or skill you learned during this course? Your initial post and one response is due by Tuesday, midnight, the last day of the course. 1. Reflecting on what you have learned, how would you now define what makes a communication between two or more persons successful (or most effective)? The empathetic relationship between sender and receiver of a communication message with application of emotional intelligence and preparedness to comprehend the communication message makes communication successful. This is because misinterpretation of the communication message can be detrimental towards effective communication. Empathy is required to be shown to ensure that the body language and the mood of the sender of the